This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.humsafarshaadi.com (the "Website").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the HSS(HumSafarShaadi.com HSS) Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "HSS member" shall mean the end user accessing the Website/HSS services, its contents or using the HSS Services offered. HSS member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "HSS member". "HSS Services" means a collective reference to the Humsafar Shaadi.com service provided by HumsfarShaadi.com Limited ,,a company under the provisions of companies act, 2023 and having its registered office at Krishna Apartment , Boring Road, Patna 800013 ('MCL/Company').
Scope
You understand and acknowledge that HumSafarShaadi (HSS) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. HSS is a brand owned by HPE Ventures India Pvt. Ltd. (HPEVIPL) which owns, retains and has complete rights in HSS and the HSS Website /App/ HSS Service.
HSS acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of HSS’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. HSS retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of HSS are classified broadly on the basis of language and region for the ease and convenience of its member / customer. HSS Members are provided with free/paid access for searching profiles from the database of HSS, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .
1. Eligibility :
A) HSS Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as HSS member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in HSS Website/App on behalf of them or is accessing the HSS Website/App on behalf of them implies that you have taken their consent for their profile creation in HSS and for accessing the HSS Website/App.
2. Registration
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if HSS requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. HSS may also reproduce your profile information in other matrimonial websites owned by HPEVIPL including community based websites to provide better matching Profiles to you.
B. If at any point of time HSS comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete,HSS shall have full right to suspend or terminate (without any notice) your HSS membership and forfeit any amount paid by you towards HSS membership fee and refuse to provide HSS service to you thereafter.
C. HSS also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the HSS members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in HSS Website/App. HSS shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with HSS and the usage of HSS services is with the bonafide intention of marriage and not otherwise. HSS Membership is restricted strictly to the registered HSS individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of HSS and nor use the HSS Service or HSS members data for any commercial purpose, and HSS reserves its right to initiate appropriate legal action for breach of these obligation.
3. Account Security
You are responsible for safeguarding the confidentiality of your HSS login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.
4. Role and Responsibility of HSS
A. HSS reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered HSS members within website(s) of HPEVIPL..
B. HSS's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any HSS member and the matches shown thereof are automatically generated by HSS, and based on the partner preference set by you. In the event of HSS member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. HSS does not prohibit any HSS member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. HSS cannot guarantee or assume responsibility for any specific results from the use of the data available from the HSS service or from other matrimonial websites owned by HPEVIPL including community based websites..
F. HSS shall safeguard sensitive user information using security standards,authentication mechanisms, access controls and encryption techniques.
G. HSS cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the HSS servers.
H. HSS has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in HSS receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and HSS has no control over the same.
I. HSS do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
5. Role and Responsibility of HSS Member
A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by HSS for using the HSS services shall be provided by the HSS Member, as and when so sought by HSS.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. HSS shall not be liable for short coming due to any misrepresentations made by any of its HSS members.
D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.
E. To get better search results, HSS Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and HSS shall retain their right under clause 2 (b) of this terms and conditions.
F. HSS members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and HSS shall retain their right under clause 2 (b) of this terms and conditions.
G. HSS Members are advised to refrain from :
i. Entering into any financial transactions with prospects. HSS Members shall not seek financial help or provide financial help from / to the other HSS Members
ii. Using abusive language when they communicate with the other HSS Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending personalized messages
H. HSS members are expected to visit URL http://www.humsafarshaadi.com for understanding the safety measures on partner search and awareness towards online safety.
I. HSS Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
J. The HSS members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free HSS member, and in the event you have availed paid HSS package, you can send personalized messages to prospects to show your expression of interest/replies. HSS member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
L. If the HSS Member fails to update in HSS website/App, any change in the particulars furnished in their profile/ then the HSS membership may be suspended by HSS at its sole discretion.
M. HSS member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate HSS for removal/deletion of their profile.
N. HSS Members agree to use secure devices, software and networks in a private place for accessing the HSS services.
O. HSS member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in HSS Website/App.
P. HSS Members shall not probe, scan or test the vulnerabilities of the HSS Website/App or any network connected to the Website/App nor breach the security measures instituted by HSS.
Q. You shall also not make any payment / transfer any amount to account of any HPEVIPL employees. All payments shall be made only to HSS account.
R. HSS members are expected to approach HPEVIPL to resolve their complaints and grievances and shall not air their grievance/complaints in social media.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : helpdesk@humsafarshaadi.com
Contact No : +91-88804060430
Address : HPEVIPLimited
B-Hub,Mourya Lok 5^th Floor, A-Block, Patna,
Bihar - 800001
Bihar - 800001
Bihar - 800001
7. Medium of Communication to HSS Members
A. HSS member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.
B. HSS by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. HSS member confirms that the mobile number suHSSitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. HSS Member further confirms that even if HSS Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from HSS either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from HSS, like - only on weekends or fortnightly etc. You may also opt for not getting any call from HSS by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.
8. Confidentiality
Any feedback you provide to HSS shall be deemed to be non-confidential. HSS shall be free to use such feedback/information on an unrestricted basis. Further, by suHSSitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) HSS member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from HSS for the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to HSS and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of HSS will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
10. Grievance Officer
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents,  etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Email: grievanceofficer@humsafarshaadi.com,
Grievance Officer: Mr. Awdesh Modi
The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website/App that -
A. belongs to another person and to which the user does not have any right;
B. is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
C. is harmful to child;
D. infringes any patent, trademark, copyright or other proprietary rights;
E. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
F. impersonates another person;
G. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
H. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; (ix) violates any law for the time being in force.
11. Disputes between Members
A. HSS Members are solely responsible for the communications (through any medium) with prospect or vice versa. HSS expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any HSS members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between HSS members either using website /App or otherwise.
B. HSS has no obligation, to monitor any such disputes arising between the HSS members, and HSS shall not be party to any such dispute/litigation etc.
C. HSS is not a broker or the agent of any HSS member, and HSS does not partake in the exchange of any kind of discussion between the HSS members and prospects or the results of their discussion.
12. Content Right
A. You agree that all content of HSS belong to MCL excluding your or third party content including advertisement on the Website/App for which HSS has requisite license/right in terms hereof to display the same on our Website/App.
B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the HSS profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by HSS paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by suHSSitting the content/information to HSS, you hereby grant HSS a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the HSS's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
C. While HSS does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, HSS may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants HSS may at its sole discretion put restriction on any HSS member to other member's communications.
D. MCL reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.
13. Third Party website
A. HSS member understand and agree that HSS may allow third parties to put up advertisements on the HSS application/Website and HSS does not control the contents of such third party advertisement on the HSS application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.
B. The HSS members agrees and understands that HSS may also allow third parties to provide HSS members services on the website/App like horoscope matching etc., and HSS may also collect the payment for such third party services to you, and HSS in this regard can have revenue sharing arrangement with such third party, however in no event shall HSS be liable to you for such third party services.
C. HSS reserves the right to add/delete/alter/modify/suspend any or all the HSS Services at any time as it may deem fit, without notice. The HSS members are expected to see the change on the Website/App.
14. Limitation of liability
A. MCL / HSS or its Office bearers shall under no circumstances be liable or responsible to the HSS member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ HSS services.
B. HSS informs you that the exchange of profile(s) through or by HSS should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the HSS member, from/ or by HSS.
C. Notwithstanding anything to the contrary contained herein, HSS's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to HSS, for any specific HSS paid package, and no further.
15. MCL / HSS will not be liable in case of any wrong/improper match made due to unavailability of profiles from HSS/MCL’s owned other websites.
16. MCL / HSS or its office bearers shall under no circumstances be liable, if any, for the HSS member entering into financial transaction with any other HSS Member or any third party.
17. MCL / HSS or its office bearers shall under no circumstances be liable, if any, for any HSS members not responding/reciprocating when you approach them for matrimonial alliance
18. Class Action Suits
You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with HSS. Further neither you nor HSS agrees to class arbitration.
19. General
In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the HSS services as per clause 2 (b) of these terms and conditions.
20. Notwithstanding anything contained herein, HSS reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on HSS/website/App (once such instance come to HSS notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. HSS also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our HSS website/App as a means of communication while sending messages to other HSS members regarding their profile identity in other matrimonial websites.
21. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed HSS member(s) contact information unless you renew your account within 30 days
22. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.
23. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of MCL, the terms and condition of HSS Website/App shall prevail for the service provided through this Website/App.
24. Disclaimer
A. Your access to and use of the HSS Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE HSSSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, HSSDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. HSS does not warrant that the Website/App, its servers, or e-mail sent from HSS are free of viruses or other harmful components. HSS will not be liable for any damages of any kind arising from the use of this HSS Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. HSS does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using HSS services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, HSS shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by HSS/MCL/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information suHSSitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from HSS);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information suHSSitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. HSS shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.
25. Indemnity
By using our HSS services you agree to defend, indemnify, and hold harmless HSS, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by HSS. This defence and indemnification obligation will survive in perpetuity.
26. Termination

A. We/ HSS in good faith reserve our right to terminate your HSS membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you